Shipping policy
Shipping
We offer shipping to the following countries:
| COUNTRY | INCOTERM | DELIVERY METHODS AVAILABLE |
|---|---|---|
| Americas: USA, Canada, Mexico. | DAP Shipping |
- Free Front Door Delivery Available. - White Glove Available, Please Inquire For Quote. |
| European countries. | DAP Shipping | - Front Door And White Glove Delivery Available, Please Inquire For Quote |
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lara Batista is not responsible for these charges if they are applied and are your responsibility as the customer.
Delivery Methods
Front Door:
Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.). If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. Includes full insurance, however, it does not include unpacking, inspection, assembly or installation.
White Glove:
Delivered in your home to the room of your choice. Includes full insurance with unpacking, inspection, minor assembly and removal of packaging materials. Please note that surcharges may apply for deliveries requiring use of ramps, flight of stairs or difficult-to-access locations.
General observations
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- Signature may be required at delivery.
- The carrier is not required to perform assembly of the item upon delivery.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Note that depending on the courier, tracking may not be available, in such cases, updates will be periodically forwarded by e-mail.
If you have any questions about shipping or delivery, please contact us at contact@larabatista.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please inspect your order upon reception, and in the unlikely event that the item in your order is significantly not as described, has been damaged in transit or if you receive the wrong item, please email us at 'contact@larabatista.com' so that we can evaluate the issue and make it right. Please do not discard away any packaging material.
For more information about refunds, returns and exchanges, please refer to our Return Policy page.
If you have any further questions, please don't hesitate to contact us at contact@larabatista.com